The service provides appropriate levels of competence to AP/PAPs, property management and others (including other stakeholders) in assisting them in meeting their responsibilities by:
- Formulating and developing with the organisation the strategies and management regime, not just for existing activities but also with respect to new acquisitions or new and potentially changing risks within the asset.
- Assisting and assuring the organisation in meeting its current compliance requirements (in respect of statutory inspections, review, documents and the like).
- Promoting a positive safety culture and assisting in securing the effective implementation of the plans, strategy, golden thread and management systems.
- Planning for compliance including setting of realistic short- and long-term objectives, advising on priorities and establishing appropriate and adequate systems and performance standards.
- Providing day-to-day support in respect of the implementation and monitoring of the management systems and plans including residents engagement strategy, troubleshooting, incidents, reporting and analysis.
- Review of performance:
In order for this to be achieved, Ark will need to:
- Have a direct reporting line to those responsible for the assets and the Accountable Person on matters of consent, decisions, information, organisation of actions and relationships related to the safety of the residents and the duties of responsible persons. In addition, this reporting line should include those who have the appropriate authority to act where agreed standards are contravened and people are at risk of not meeting their obligations.
- Be provided by the client with a complete picture of safety management and organisational arrangements within the organisation including access to all appropriate documentation and systems.
- Maintain adequate information systems on topics including civil and criminal law, safety management and technical specifications and ensure that the client is kept up to date with the best in class thinking.
- Interpret the law in context of the client's undertakings including the management of assets and the role of the AP/PAP.
- Be involved in establishing organisational arrangements, systems and risk control standards relating to building safety performance by advising management on matters such as legal and technical standards. This may including new arrangements with Insurers where they have set conditions for the management.
- Establish and maintain procedures for reporting, investigating, recording and analysing findings.
- Establish and maintain procedures including monitoring and use of supporting processes such as review and auditing to ensure the Accountable Person and senior managers obtain a true picture of how well the building safety is being managed.
- Present our advice independently and effectively.
- Liaise with a wide range of bodies and individuals including enforcing agencies, consultants, contractors (including FM providers), insurance companies, residents, agents, service providers, clients and the public where appropriate.