Sector distinctive capabilities 

Ark has been providing services to the hospitality and leisure industry for over 20 years. This industry embraces a spectrum of sectors and businesses across hotels, public houses, restaurants, travel, tourism, sport, leisure and gaming. 

This sector is volatile to consumer confidence, business sentiment and more compelling user experiences to drive income and loyalty. This is lending to greater pressures to deliver innovation, quality and value.  

Consumers are price point sensitive with continuing fragility of European and UK economies with this and new focused programmes developing strategies to build brand strength and effective channels for distribution. The industry is increasingly engaging digitally with active consumers by harnessing mobile technology at an even faster rate.  Ark develop Operational Risk, Compliance and Safety solutions that support this including consumer feedback surveys, consumer incident handling, insurance applications and many new growing areas including new audit and risk products.